office policies

Payment & Refund Policy:

All payments are due at the time of service. Refunds are not issued for services rendered or for treatment outcomes that do not meet personal expectations.

AppoinTMENTs:

A valid credit card must be placed on file to schedule an appointment. Your card will be charged for late cancellations or no shows. You are responsible for paying for the full time that was booked. If your appointment goes over by more than 7 minutes, you will be charged the rate of the next 15-minute time slot.

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

Cancellations:

We understand that sometimes situations come up that require you to change your plans. If you must cancel, reschedule, or adjust the length of your appointment, we require that you notify us at least 48 hours in advance. This helps us protect the time of our staff and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled appointments without 48 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and cannot be put toward any future services.

Appointments booked within 48 hours of the scheduled appointment may be canceled or rescheduled no later than 2 hours after the appointment was scheduled without incurring a cancellation fee of 50% of the service total.

Please be on time for your appointment. Late arrivals will be charged based on the time originally scheduled. Please let us know ASAP if you are running late. If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service total and forfeit your entire appointment.

You may cancel or reschedule by calling or texting 908-652-6022. You may also cancel through our online booking by clicking the link through text or email. You should receive a message confirming your appointment was cancelled, if you don’t, then your appointment still stands.

Any late cancellation/reschedule fee must be paid before booking another appointment. Clients who are continually late or do not adhere to scheduled appointments may have treatment services terminated at the sole discretion of the electrologist.

Bare Complexions reserves the right to cancel/reschedule appointments within the 48 hour period due to extreme weather, illness, or family emergency.

Agreement:

By booking an appointment with our practice, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.